EBOOK:
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
WHITE PAPER:
This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
INFOGRAPHIC:
The key cybersecurity trends expected to shape 2023 run the gamut from the human behind the keyboard to tools embedding machine learning. Here's the lowdown on six trends IT services executives expect to encounter this year.
EZINE:
In this week's Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting an investigation into cloud supplier dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now.
WHITE PAPER:
See how Asia-Pacific financial services leaders are combining operational agility with AI-powered productivity while bolstering security and compliance.
INFOGRAPHIC:
Each year, Computer Weekly asks IT decision-makers what projects they have planned for the coming year and this year's results show that IT leaders across APAC remain bullish about spending despite macroeconomic headwinds as they continue to invest in strategic areas. Download this infographic to find out more about the results.
EZINE:
In this issue of CW EMEA, the CIO at Kyiv City Council explains how its IT team has kept services running for residents amid relentless bombing by Russia. We also look at the Netherlands’ plans to regulate AI to reduce bias, how highly accurate time protocols ensure fair trading, and the use of tech in agriculture in Denmark. Read the issue now.
WEBCAST:
Watch this webinar to hear from a panel of experts from IDC, Google Cloud, and partners discuss how they are putting data, analytics, and the power of artificial intelligence to work via the cloud.
